Refund & Cancellation Policy
1. General Terms:1.1. This Refund Policy applies to all purchases made on https://clothoff.io for the product «Coins»1.2. By making a purchase, you agree to this Refund Policy.1.3. We reserve the right to modify or update this policy at any time without prior notice. It is your responsibility to review this policy periodically.
2. Refund Eligibility:2.1. Refunds are only available for purchases made directly on https://clothoff.io2.2. Refunds will only be considered within 14 days of the original purchase date.2.3. To be eligible for a refund, you must provide a valid reason for your request.
3. Refundable Items:3.1. Refunds are made for unused «Coins» that remain on the user's balance.
4. Refund Process:
4.1. To request a refund, you must contact our customer support team via [email protected] and provide the following information:- Your full name- Order number- Purchase date- Reason for the refund request4.3. If your refund is approved, we will process the refund to the original payment method within 14 working days.4.4. Refunds will be issued in the same currency and amount as the original purchase.
5. Fraudulent Activity:5.1. We strictly prohibit any fraudulent activity related to purchases on our website.5.2. In case of suspected fraudulent activity, we reserve the right to deny a refund and take appropriate legal actions.5.3. Any attempts to abuse our refund policy may result in the suspension or termination of your account.
6. Contact Information: If you have any questions or require further assistance regarding our Refund Policy, please contact our customer support team via [email protected]